Global Telco Player
Client & Situation
- Global leading telco player
- Multiple big data approaches within business units
- Lack of clear big data strategy on group level
- Lack of guidance for data usage + data-driven business models
- Unclarity of market value of customer data
Approach & Excubate Support
- 3 month project with intense customer involvement
- Answering 3 critical questions:
- What is the data value, which biz models are possible?
- What are the legal / regulatory requirements?
- Which organizational and technical enablers are needed?
Excubate methodologies used:
- Agile funnel development
- Customer journey development
- Corporate Startup Canvas
Results
- Guardrails and strategic guidelines for data usage
- Deep dive into lighthouse data-driven business model, incl. implementation plan and project team staffing
- Validation of assumed data business potential based on 10+ client interviews, 130+ survey inputs, workshops (expert WS, internal WS and with potential business partners)