International Insurance Player
Client & Situation
- International insurance player (Top-3 in Germany)
- Sales decline of existing pension products, long innovation cycles and product focussed instead of customer orientation
- Strong need for a new, customer-centric retirement plan solution
- Focus on Gen Y target group with a strong demand for digital information & services
Approach & Excubate Support
- Intense market research with focus on qualitative customer validation, startups, technologies and trends in preparation of ideation session with board members
- Scouting and building an internal team consisting of entrepreneurs complemented by external experts.
- Moderation of Excubate Corporate Startup Campus to develop a customer-centric retirement plan solution within 3 months
- Excubate team as hybrid coach ensuring economics, quality and feasibility of business model to meet board expectations
Results
- Flexible retirement plan platform with an easy to use customer interface providing the user with a high degree of transparency
- Opportunity to integrate a variety of service modules from different service partners and switch single modules on and off as needed
- Integration of AI to provide the user with an automated and customer tailored service offer by interacting with a chatbot